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TERMS OF SERVICE

Prices


All prices are quoted on each individual item in pounds sterling (£), Horse Bit Hire is VAT registered. The price charged is that as on the website at time of order.

 

Delivery Policy


For all orders received by 1.00pm Monday to Friday, if the item is in stock, goods will be despatched 1st class the same day and you should normally receive them the next day (based on Royal Mail 1st class delivery policy). All orders received after 1.00pm Monday to Friday will be despatched the next working day. All orders received on Saturday and Sunday will be despatched on Monday. All orders are sent Royal Mail 1st Class Signed For which means that they are fully insured and you have to sign for the parcel. Alternatively, at the time of order you can choose Royal Mail Special Delivery for guaranteed delivery by 1pm the next working day (signature required on delivery).

For items that have to be ordered in from a distributor, please add an extra 2 – 3 working days to the delivery schedule. We will contact you to advise if your order is not in stock and give you an expected delivery date.

Postage is charged at £6.00 for all Certificate of Postage orders and £10.00 for all Special Delivery (for this method a signature is required on delivery and delivery is guaranteed by Royal Mail by 1pm the following working day – not Saturday).

Please contact us at any stage to check if your item has been despatched.

 

Cancellation Policy


You have rights under the Consumer Protection (Distance Selling) Regulations 2000 and the Consumer Protection (Distance Selling) (Amendment) Regulations 2005, referred to as the "Distance Selling Regulations".

Briefly, these Regulations state that you should be given clear information about the order and the trader, along with a cooling-off period, protection against credit card fraud and against the demand for payment of unsolicited goods.

The Distance Selling Regulations give you the right to change your mind and cancel an order within seven working days (from the date you receive the goods). If you do decide to cancel, you should put this in writing, either by letter (recorded delivery is recommended), or email. A telephone call is not sufficient, unless both we agree this at the time of the call

If you exercise your right of cancellation after the goods have been despatched to you, you will be responsible for returning the goods at your own cost. You must take reasonable care to ensure the goods are not damaged in the meantime or in transit. You are allowed to open the goods to examine them, but are not allowed to use them (items returned used will not be accepted). You are responsible for returning the goods in a saleable condition; failure to do so will result in a surcharge being applied to your refund. Postage costs incurred for your original order will not be refunded.

 

Customer Services


For any queries, you can reach us on:

Tel: 07789 587 302

Write to us at: The Old Stables, Nunthorpe Village, Middlesbrough, TS7 0NR

Policies relating specifically to hiring a bit


The hire period is 30 days from when you receive the bit.  If you have any queries whllst you have the bit on hire, please contact me. Please take care of the bit and keep it in good condition during the hire period. Damaged or broken bits cannot be returned.

The bit must be back with Horse Bit Hire before the Hire End Date to avoid further charges being incurred. It is your responsibility to ensure that the bit is kept safe from damage, theft and loss during the trial period.

Cleaning your Bit

All bits must be returned in clean condition and we ask that you wash the bit gently but thoroughly in warm water to remove any grass, food etc. All bits returned to Horse Bit Hire will be disinfected thoroughly. Horse Bit Hire cannot be held responsible for any diseases, infections, viruses or mouth or medical conditions that appear after hiring a bit from us.

Returning your Bit

It is recommended that any items for return are sent by Special Delivery to ensure that you are fully covered for compensation should the parcel go astray. Horse Bit Hire cannot be held responsible for any loss or damage in the post. Refunds less the hire charges are processed within 2 days of receiving the item back.

Bit Hire Charge: £8.00 (unless the Turtle Tilt which is £16.00

Leather Curb Strap Hire Charge: £2.00

Buying your Bit


Please choose the "Buy" option on the website.  Payment is made securely online via Paypal or Sage Pay and is safe and secure. No further action is required as full payment is made at time of purchase.